Introduction In April 2023, a family-owned business renowned for its direct-to-consumer sales on Shopify sought to tackle the growing pains associated with their customer service. Following an exponential increase in
Case Study: How a Cookware Brand Streamlined their Customer Service with SellerSmile
Introduction In April 2023, a family-owned business renowned for its direct-to-consumer sales on Shopify sought to tackle the growing pains associated with their customer service. Following an exponential increase in
Better Email Security& Deliverability with DKIM, SPF & DMARC Authentication
This article is about why email security matters for e-commerce brands. If you’re looking for an example of setting DKIM, SPF & DMARC records, we recorded a video on Setting
Our Co-Founder’s Next Journey
Dear Clients, Partners, and E-commerce World, Tygh Walters, here, Co-Founder and CEO of SellerSmile, posting to share some exciting news. My colleague and SellerSmile’s Co-Founder, Michael Melgar, has decided to
Enhancing Customer Experience with Unavailable Inventory in Shopify
Introduction As an e-commerce customer service agency, we understand how inventory mis-management can become a significant source of poor customer experiences, inbound communications, and lost money. Running out of stock
Amazon Seller’s Guide to Customer Questions & Answers
Introduction This guide is for Amazon sellers and customer service teams that want deeper insight into and greater visibility for their products through Amazon’s “Customer Questions & Answers” feature. At
How to Offer Refunds to Opted Out Amazon Buyers
Introduction For years, Amazon has let their buyers (shoppers) opt out of extra, third-party seller communications, also called “marketing emails”. This may a precaution to protect shoppers from too many
ABOUT THE AUTHOR
Tygh has built and managed e-commerce customer service teams since 2015. He writes about how to create exceptional experiences in the age of online shopping.
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