We Offer Your Customers A Delightful Online Shopping Experience
Improve the way your e-commerce business does customer service through cost-effective, comprehensive and friendly solutions.
A personal approach to customer service
We believe that timely, accurate, comprehensive, and personalized responses leave your customers smiling and coming back for more.
A team that takes care of the big picture and the finer details
We stay well-versed in essential tools and platforms for managing your online business. With guidance from our Search Marketing Specialist, we follow the latest policies, ensure accuracy, and maintain professional standards, focusing on details that truly impact performance and customer trust.
A SMILE
SellerSmile’s core principles are the central tenets that describe the way we work and they can be summarized with “A. S.M.I.L.E.”
Agile
Change is the only constant in the modern business environment and we respond to that change with calculated speed. We attack problems with constant activity, we do more than most with vigorous persistence and endurance.
Smiling
We exude the feeling of a smile with every correspondence. We’re happy-go-lucky, empathetic, and light-hearted even in the face of negative circumstances. We leave the people that interact with us feeling lighter and satisfied.
Mindful
Conscientious, dedicated, attentive, and empathetic. We anticipate customer and client needs and take every opportunity to be helpful. We strive to go the extra mile and reflect on our performance.
Independent
Self-governed, autonomous, self-sufficient. As a remote company, we are our own motivators and taskmasters. We don’t wait for others to find solutions and workarounds to barriers.
Liberated
Free, unrestricted, flexible. We help our clients and our team members to rise above the “normal” existence where time, resources, and location are limited.
Ethical
We do the right thing even when it’s difficult, building trust. We tell the truth when it’s not flattering. Our strong internal moral compass directs us to act in ways that are right and cause the least harm.
A STORY
Hello there!
SellerSmile has been your e-commerce customer service team since 2017. My experience building a customer service team at Seller Labs, an e-commerce software company, led me to appreciate how challenging it can be for sellers to offer good customer service seven days per week.
Inspired by our colleagues and the Amazon sellers we served, SellerSmile was born! We started from a coffee shop in Athens, Georgia and have been dedicated to learning about how to deliver world-class customer experiences online ever since.
We love making people smile! We want to improve the way your online business does customer service, turning everyday buyers into lifelong customers.
Keep smiling,
Tygh Walters
Co-Founder, SellerSmile