Ep. 002 – Customer Service on Amazon, Part 1
Today’s episode is the first in a two-part series about customer service on Amazon. Listen to Part 2 next! Show outline: What is the true meaning of Customer Service on Amazon?The touch…
Ep. 001 – Keep Smiling – Introduction to the Hosts, the Podcast, and the Future of the Show
Michael and I are business partners, we started our e-commerce customer service agency, SellerSmile, in 2017 and since then we’ve provided customer service solutions for Amazon and e-commerce sellers. Today,…
Amazon’s New “Customer Reviews” Dashboard: Manage Your Product Reviews Right From Seller Central
Subscribe on: iTunes | Stitcher | Google | Spotify UPDATE: In June 2021, Amazon now allows sellers to send direct messages to reviews/buyers. Read more in our full post, "Contact Amazon Buyers from Customer Reviews…
5 Steps to Effectively Outsource Your E-Commerce Customer Service
Estimated read time: 15 minutes. E-Commerce and outsourcing The continued rise of e-commerce in the early 21st century marks an ever-changing shopping experience. The selection of the entire world’s products…
Outsource Your Shopify Customer service by SellerSmile
Outsource Your Shopify Customer Service
Hey there! This is an article about outsourcing your Shopify store’s customer support. If you’re looking to contact Shopify themselves or Shopify's Customer Service, you may contact them by calling 1 (855)…
Is Working Remotely Right for Me?
What are the unique advantages and disadvantages of remote work? As a remote team ourselves, we recognize that there are certainly both factors at play. While we wouldn’t have it…
Shopify + Amazon; A Strategy to Protect and Grow your E-commerce Brand
Shopify is a gateway to your off-Amazon strategy When SellerSmile first got started, it was a niche agency for Amazon sellers, managing their Amazon inboxes in Seller Central. We used…
The Amazon Customer Service Holiday Survival Guide: 7 tips for a successful holiday season
Download the ebook version: The Amazon Customer Service Holiday Survival Guide (.PDF 393 Kb). Listen to the audio version: Introduction The holiday season in the US can feel like a whirlwind…
Save Time and Improve Customer Experience Using Amazon’s Seller-fulfilled Return Settings
Amazon is the best at what they do because they provide world-class logistics to their sellers and shoppers along with generous return and refund policies. Amazon’s A-to-Z guarantee has contributed…
How Far is too Far? Finding the Balance Between Generous Customer Policies and Sound Business Practices
What is the monetary value of a positive customer service experience? It’s a question that has often been considered but just as often ends up unanswered for sellers. How do…