Introduction In April 2023, a family-owned business renowned for its direct-to-consumer sales on Shopify sought to tackle the growing pains associated with their customer service. Following an exponential increase in
Case Study: How a Cookware Brand Streamlined their Customer Service with SellerSmile
Introduction In April 2023, a family-owned business renowned for its direct-to-consumer sales on Shopify sought to tackle the growing pains associated with their customer service. Following an exponential increase in
Better Email Security& Deliverability with DKIM, SPF & DMARC Authentication
Introduction Modern email authentication and security Sending and receiving secure email is more important now than ever! Spammers, scammers, spoofers, and phishers can cause serious damage to individuals and businesses and
Our Co-Founder’s Next Journey
Dear Clients, Partners, and E-commerce World, Tygh Walters, here, Co-Founder and CEO of SellerSmile, posting to share some exciting news. My colleague and SellerSmile’s Co-Founder, Michael Melgar, has decided to
Enhancing Customer Experience with Unavailable Inventory in Shopify
Introduction As an e-commerce customer service agency, we understand how inventory mis-management can become a significant source of poor customer experiences, inbound communications, and lost money. Running out of stock
Amazon Seller’s Guide to Customer Questions & Answers
Introduction This guide is for Amazon sellers and customer service teams that want deeper insight into and greater visibility for their products through Amazon’s “Customer Questions & Answers” feature. At
How to Offer Refunds to Opted Out Amazon Buyers
Introduction For years, Amazon has let their buyers (shoppers) opt out of extra, third-party seller communications, also called “marketing emails”. This may a precaution to protect shoppers from too many
ABOUT THE AUTHOR
Tygh has built and managed e-commerce customer service teams since 2015. He writes about how to create exceptional experiences in the age of online shopping.
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