Introduction In April 2023, a family-owned business renowned for its direct-to-consumer sales on Shopify sought to tackle the growing pains associated with their customer service. Following an exponential increase in
Amazon’s Classic Seller Central Buyer-Seller Messaging is Going Away; What Sellers Need to Know
Sometime in May 2018, our team noticed that Amazon announced through Seller Central that they’re making a one-way transition to a new interface. The classic interface will officially be replaced
How to Be a Leader with Your Amazon Customer Service
A smooth customer service interaction is one of the keys to success for selling on Amazon, or any e-commerce store. It helps create brand advocates and repeat buyers out of
What is the Amazon Buyer-Seller Messaging Service?
The Amazon Buyer-Seller Messaging Service is your lifeline to Amazon’s customers, your buyers. It is the preferred way to connect with your buyers on your Amazon storefront. Inside of your Seller
ABOUT THE AUTHOR
Tygh has built and managed e-commerce customer service teams since 2015. He writes about how to create exceptional experiences in the age of online shopping.
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