Introduction In April 2023, a family-owned business renowned for its direct-to-consumer sales on Shopify sought to tackle the growing pains associated with their customer service. Following an exponential increase in…
Listen Read IntroductionWelcome back to "Keep Smiling: The E-commerce Customer Experience Podcast"! In today's episode, we're setting email authentication records, SPF to DKIM and DMARC. We'll explore the importance of…
It takes only three text records to protect your email domain from bad actors! Today, we're delving into the world of email authentication, a critical component of safeguarding your online presence…
Listen Watch https://youtu.be/wD7u0vkz7yQ Read Welcome back to another episode of Keep Smiling: The E-commerce Customer Experience Podcast. I'm Tygh Walters, your host, and today we delve into optimizing one of…
Listen Watch https://youtu.be/X792fILJjvg Read Welcome back to another episode of "Keep Smiling: The E-commerce Customer Experience" podcast! I'm Tygh Walters, your host.Today, we delve into e-commerce customer service and the…
Welcome to "Keep Smiling: The E-commerce Customer Experience podcast!" In this episode, Tygh Walters, the CEO of SellerSmile, delves into the core of customer service, how key organizations define it…
Listen Watch https://youtu.be/7DaCbH2jRec Read Welcome back to the "Keep Smiling: The E-commerce Customer Experience" podcast! After a year-long hiatus, Tygh Walters, the CEO of SellerSmile, is thrilled to announce a…
Introduction Modern email authentication and security Sending and receiving secure email is more important now than ever! Spammers, scammers, spoofers, and phishers can cause serious damage to individuals and businesses and…
Introduction As an e-commerce customer service agency, we understand how inventory mis-management can become a significant source of poor customer experiences, inbound communications, and lost money. Running out of stock…
Introduction This guide is for Amazon sellers and customer service teams that want deeper insight into and greater visibility for their products through Amazon’s “Customer Questions & Answers” feature. At…