Much has changed since we last spoke about live chat. There have been several feature developments in our chat tool: Beacon by Help Scout is a customizable conversation window on your site…
Introduction In April 2023, a family-owned business renowned for its direct-to-consumer sales on Shopify sought to tackle the growing pains associated with their customer service. Following an exponential increase in…
Listen Read IntroductionWelcome back to "Keep Smiling: The E-commerce Customer Experience Podcast"! In today's episode, we're setting email authentication records, SPF to DKIM and DMARC. We'll explore the importance of…
It takes only three text records to protect your email domain from bad actors! Today, we're delving into the world of email authentication, a critical component of safeguarding your online presence…
Listen Watch https://youtu.be/wD7u0vkz7yQ Read Welcome back to another episode of Keep Smiling: The E-commerce Customer Experience Podcast. I'm Tygh Walters, your host, and today we delve into optimizing one of…
Listen Watch https://youtu.be/X792fILJjvg Read Welcome back to another episode of "Keep Smiling: The E-commerce Customer Experience" podcast! I'm Tygh Walters, your host.Today, we delve into e-commerce customer service and the…
Welcome to "Keep Smiling: The E-commerce Customer Experience podcast!" In this episode, Tygh Walters, the CEO of SellerSmile, delves into the core of customer service, how key organizations define it…
Listen Watch https://youtu.be/7DaCbH2jRec Read Welcome back to the "Keep Smiling: The E-commerce Customer Experience" podcast! After a year-long hiatus, Tygh Walters, the CEO of SellerSmile, is thrilled to announce a…
This article is about why email security matters for e-commerce brands. If you're looking for an example of setting DKIM, SPF & DMARC records, we recorded a video on Setting…
Introduction As an e-commerce customer service agency, we understand how inventory mis-management can become a significant source of poor customer experiences, inbound communications, and lost money. Running out of stock…