Introduction In April 2023, a family-owned business renowned for its direct-to-consumer sales on Shopify sought to tackle the growing pains associated with their customer service. Following an exponential increase in…
Welcome back to "Keep Smiling: The E-commerce Customer Experience Podcast"! I'm Tygh Walters, your host and the owner of SellerSmile, your e-commerce customer service team since 2017.Today, we're discussing trademarks…
Listen Watch https://youtu.be/X792fILJjvg Read Welcome back to another episode of "Keep Smiling: The E-commerce Customer Experience" podcast! I'm Tygh Walters, your host.Today, we delve into e-commerce customer service and the…
Listen Watch https://youtu.be/7DaCbH2jRec Read Welcome back to the "Keep Smiling: The E-commerce Customer Experience" podcast! After a year-long hiatus, Tygh Walters, the CEO of SellerSmile, is thrilled to announce a…
Introduction Modern email authentication and security Sending and receiving secure email is more important now than ever! Spammers, scammers, spoofers, and phishers can cause serious damage to individuals and businesses and…
Introduction As an e-commerce customer service agency, we understand how inventory mis-management can become a significant source of poor customer experiences, inbound communications, and lost money. Running out of stock…
Introduction This guide is for Amazon sellers and customer service teams that want deeper insight into and greater visibility for their products through Amazon’s “Customer Questions & Answers” feature. At…
Listen to our full conversation: After building Conversio & WooCommerce, Adii is leading a company called Cogsy, making inventory management and financial tools for Shopify and Amazon sellers.In this conversation…
Introduction For years, Amazon has let their buyers (shoppers) opt out of extra, third-party seller communications, also called “marketing emails”. This may a precaution to protect shoppers from too many…
Listen Watch https://youtu.be/UlZRz1pqq30 Timestamps & topics 00:00 - Introduction03:50 - Selling FreeUp through Founding EcomBalance06:15 - Nathan & His Passion forCustomer Service via Firestone10:50 - How EcomBalance Works with Clients14:40…