Welcome back to "Keep Smiling: The E-commerce Customer Experience Podcast"! I'm Tygh Walters, your host and the owner of SellerSmile, your e-commerce customer service team since 2017.Today, we're discussing trademarks…
Introduction This guide is for Amazon sellers and customer service teams that want deeper insight into and greater visibility for their products through Amazon’s “Customer Questions & Answers” feature. At…
Listen to our full conversation: After building Conversio & WooCommerce, Adii is leading a company called Cogsy, making inventory management and financial tools for Shopify and Amazon sellers.In this conversation…
Introduction For years, Amazon has let their buyers (shoppers) opt out of extra, third-party seller communications, also called “marketing emails”. This may a precaution to protect shoppers from too many…
Listen Watch https://youtu.be/UlZRz1pqq30 Timestamps & topics 00:00 - Introduction03:50 - Selling FreeUp through Founding EcomBalance06:15 - Nathan & His Passion forCustomer Service via Firestone10:50 - How EcomBalance Works with Clients14:40…
UPDATE June 6th, 2022: In Q1 2022, Amazon published a news article entitled, “Upcoming changes to the buyer-initiated order cancelation process.” The release date for this new cancellation process was…
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Subscribe on: iTunes | Stitcher | Google | SpotifyLearn More About Kaspien at https://www.kaspien.com.Welcome to another episode! Tygh here. Today I’d like to share the audio from a recent webinar I cohosted with Katie, Kenly, and…
What’s the update? Amazon sellers that have enrolled in Brand Registry can now communicate directly with buyers that left their brand a critical review. This update was released in June…
Amazon reviews directly impact shopper conversion rates and product placement on the search engine results page (SERP), making them incredibly important for Amazon success. Strategies for gaining positive reviews often…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Amazon announces an official update to their Communication Guidelines, effective November 6th, 2020. These updates will change communication between sellers and Amazon buyers, influencing the…