Introduction Recently, the SellerSmile team spent time investigating and improving the performance of our own website, at https://www.sellersmile.com, the same one you’re currently reading from! This led me to consider…
Introduction According to Wikipedia, the concept of customer journey mapping was first introduced by a group of consultants from the UK in 1998. Source and an idea that I was…
Reminder: SellerSmile sees Shopify apps as helpful tools that can extend your support team’s capabilities and not as a replacement for good customer service. It’s still up to you and…
UPDATE June 6th, 2022: In Q1 2022, Amazon published a news article entitled, “Upcoming changes to the buyer-initiated order cancelation process.” The release date for this new cancellation process was…
© 2021 SellerSmile Link to download the eBook version. TABLE OF CONTENTS Introduction Holiday Tip #1 - Expect to Be Busy, Busy, Busy Holiday Tip #2 - Prepare for More…
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Subscribe on: iTunes | Stitcher | Google | SpotifyLearn More About Kaspien at https://www.kaspien.com.Welcome to another episode! Tygh here. Today I’d like to share the audio from a recent webinar I cohosted with Katie, Kenly, and…
What’s the update? Amazon sellers that have enrolled in Brand Registry can now communicate directly with buyers that left their brand a critical review. This update was released in June…
Subscribe on: iTunes | Stitcher | Google | SpotifyTygh catches up with a long-time friend and former coworker, Tyler Henderson. Tyler shares his take on e-commerce customer experience, from working…
Amazon reviews directly impact shopper conversion rates and product placement on the search engine results page (SERP), making them incredibly important for Amazon success. Strategies for gaining positive reviews often…
"How likely are you to recommend us to a friend or colleague?" That’s it! That’s the one question you need to ask to measure and improve your customers’ loyalty. Let’s…