Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Today’s episode is a selection of the most interesting e-commerce customer service related news, updates, and articles from July 2019. This is our 3rd roundup,…
Subscribe on: iTunes | Stitcher | Google | Spotify Shoppers are looking for evidence of a good experience and what your past customers are saying about you can make all the difference. Sellers that…
Subscribe & review on iTunes | Stitcher | Google | Spotify SellerSmile recently had a conversation with Liz Fickenscher of eComEngine and FeedbackFive. We discussed “7 Amazon FBA Customer Service Tips for Prime Day.” This…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify This is our 2nd e-commerce customer experience roundup, it’s a combination of interesting topics, curated news, updates, notable social media comments, or articles we’d like…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. In part 2, we continue our discussion about brick-and-mortar vs e-commerce customer service. If you missed it, listen to Part 1 first.As an e-commerce seller, you…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Customer service in your typical brick-and-mortar store used to be the only kind of customer service that people dealt with on a regular basis. There…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Over a year ago, in May of 2018, well before we started this podcast, we joined Kate Valentine of Keyword: The Amazon Insider Podcast for…
This is our first e-commerce customer experience roundup, it’s a combination of interesting topics, curated news, updates, notable social media comments, or articles we’d like to feature. Subscribe on: iTunes | Stitcher …
Companies will pay large sums of money for market research, the feedback from their target audience is valuable and used to make strategic business decisions. In e-commerce, this feedback is…
A strong customer success strategy is the base of any good business and there’s plenty of opportunities for sellers to provide better experiences to their buyers.At the same time, there’s…