Ep. 004 – Essentials for your Web Store Customer Service
Amazon FBA provides so many important customer service functions, so when it comes to managing customer service on your web store, it can be a unique struggle. In this episode,…
Ep. 003 – Customer Service on Amazon, Part 2
[UPDATE 6/7/23: public replies to reviews are no longer supported by Amazon] Today’s episode is the second in a two-part series about Customer service on Amazon. Listen to Part 1 first! Show…
Ep. 002 – Customer Service on Amazon, Part 1
Today’s episode is the first in a two-part series about customer service on Amazon. Listen to Part 2 next! Show outline: What is the true meaning of Customer Service on Amazon?The touch…
Ep. 001 – Keep Smiling – Introduction to the Hosts, the Podcast, and the Future of the Show
Michael and I are business partners, we started our e-commerce customer service agency, SellerSmile, in 2017 and since then we’ve provided customer service solutions for Amazon and e-commerce sellers. Today,…
Amazon’s New “Customer Reviews” Dashboard: Manage Your Product Reviews Right From Seller Central
Subscribe on: iTunes | Stitcher | Google | Spotify UPDATE: In June 2021, Amazon now allows sellers to send direct messages to reviews/buyers. Read more in our full post, "Contact Amazon Buyers from Customer Reviews…
Live Chat: The Race to a Resolution
If you’re reading this post, you’ve likely come across a live chat widget as you browsed online before today. In fact, you may have even seen ours on https://www.sellersmile.com/.Some shoppers enjoy…
Templated Messaging: New Beta Feature in Amazon Buyer-Seller Messaging and the Top 3 Takeaways
As a customer service agency for Amazon and e-commerce sellers, we pay close attention to each change Amazon makes to the Buyer-Seller Messaging platform. We watch for beta tests and…
Reputation Management: How to Get the Most Out of Your Product Reviews and Customer Feedback
“The secret of crisis management is not good vs. bad, it’s preventing the bad from getting worse.” – Andy Gilman Not too long ago, online retail was a very different place.…
5 Steps to Effectively Outsource Your E-Commerce Customer Service
Estimated read time: 15 minutes. E-Commerce and outsourcing The continued rise of e-commerce in the early 21st century marks an ever-changing shopping experience. The selection of the entire world’s products…
Outsource Your Shopify Customer service by SellerSmile
Outsource Your Shopify Customer Service
Hey there! This is an article about outsourcing your Shopify store’s customer support. If you’re looking to contact Shopify themselves or Shopify's Customer Service, you may contact them by calling 1 (855)…