Introduction In April 2023, a family-owned business renowned for its direct-to-consumer sales on Shopify sought to tackle the growing pains associated with their customer service. Following an exponential increase in…
Introduction As an e-commerce customer service agency, we understand how inventory mis-management can become a significant source of poor customer experiences, inbound communications, and lost money. Running out of stock…
Listen to our full conversation: After building Conversio & WooCommerce, Adii is leading a company called Cogsy, making inventory management and financial tools for Shopify and Amazon sellers.In this conversation…
Listen Watch https://youtu.be/UlZRz1pqq30 Timestamps & topics 00:00 - Introduction03:50 - Selling FreeUp through Founding EcomBalance06:15 - Nathan & His Passion forCustomer Service via Firestone10:50 - How EcomBalance Works with Clients14:40…
Reminder: SellerSmile sees Shopify apps as helpful tools that can extend your support team’s capabilities and not as a replacement for good customer service. It’s still up to you and…
“Walmart Expands Its eCommerce Marketplace to More Small Businesses” June 15, 2020 By Jeff Clementz, Vice President, Walmart Marketplace: Article.Operations that meet Walmart Seller Performance Standards. “Walmart’s key measures of quality…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Today’s episode is a variety of the most interesting e-commerce customer service related news, updates, and articles from early November 2019. (3:50) 1 million Businesses…
Today’s episode is a variety of the most interesting e-commerce customer service related news, updates, and articles from late in Q3, 2019. Subscribe & review on iTunes | Stitcher | Google Play | Spotify (2:21) FBA repackaging…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify This is our 2nd e-commerce customer experience roundup, it’s a combination of interesting topics, curated news, updates, notable social media comments, or articles we’d like…
Hey there! This is an article about outsourcing your Shopify store’s customer support. If you’re looking to contact Shopify themselves or Shopify's Customer Service, you may contact them by calling 1 (855)…