Amazon FBA provides so many important customer service functions, so when it comes to managing customer service on your web store, it can be a unique struggle.
In this episode, we talk about the most essentials things a seller needs to do customer service on their own website.
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Show outline:
#1- Ambition. Get ready, there are more opportunities and more responsibility. Without Amazon FBA, which duties are now yours and how should you handle them?
#2- A store. A platform to make sales and interact with customers.
#3- An email address. A way to communicate with shoppers and customers.
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Do you have an inquiry related to the podcast? >>> Email us: keepsmiling(at)sellersmile.com
This show is produced by SellerSmile, “Your e-commerce customer service team.”
Show links:
- A Shopify Article: “Providing online customer service.”
- Tim Ferriss interview: “Tobi Lütke — From Snowboard Shop to Billion-Dollar Company (#359).”
- SellerSmile article: Outsource Your Shopify Customer Service.
- Instagram article: “About Shopping on Instagram.”
- Shopify article and “Account” email vs. “Customer” email: “Change your store’s customer-facing email address.”
- Start a free 14-day trial of Shopify.
