This is our first e-commerce customer experience roundup, it’s a combination of interesting topics, curated news, updates, notable social media comments, or articles we’d like to feature.

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Show Outline:

1. “How to reach out to customers with negative experiences from other third-party sellers?”
2. “Do you have tips or content about this decision making/mapping to help understand the routes customer service inquiries would require?”
3. “Do customers get notified when I respond to their review?”

Show Links:

• Amazon page, “Report Infringement.”
• Report a marketplace policy violation – Brand Registry Support.

EPISODE QUOTE:

“We didn’t ascend from our hunter-gatherer days by being satisfied. People have a voracious appetite for a better way, and yesterday’s ‘wow’ quickly becomes today’s ‘ordinary’”

Jeff Bezos