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Welcome back to the “Keep Smiling: The E-commerce Customer Experience” podcast! After a year-long hiatus, Tygh Walters, the CEO of SellerSmile, is thrilled to announce a fresh start with a new format. This post delves into the reintroduction of SellerSmile, the essence of customer service, and what’s next for the podcast.
Reintroduction to SellerSmile
Founded around six and a half years ago, SellerSmile started its journey in 2017 with a mission to assist Amazon sellers in providing exceptional customer service. Over the years, their scope expanded to cover various channels, including Shopify, Amazon, and reputation management across different platforms. SellerSmile’s goal is to be customer-obsessed, taking inspiration from Amazon’s leadership principle.
About the podcast
Initially titled “Keep Smiling – The E-commerce Customer Experience,” the podcast may undergo changes in response to similar titles in the field. A potential name change is on the horizon, aligning with the evolving nature of the podcast. Regardless, the essence of “Keep Smiling” remains intact, reflecting SellerSmile’s commitment to infuse happiness and light-heartedness into customer service discussions.
Our Co-Founder’s next journey
In late 2023, a significant development occurred as Tygh purchased his co-founder’s interest, signaling a shift in SellerSmile’s leadership. The transition took about a year and presented its challenges, but the outcome is a renewed dedication to offering premium customer service to e-commerce brands. Tygh expresses excitement about the new possibilities and innovations in the customer service landscape. Read the full update in “Our Co-Founder’s Next Journey“.
What’s next for the podcast?
Understanding the importance of consistency, Tygh announces a revamped podcast schedule. Starting now, expect a new episode every Monday, covering diverse topics related to customer service in the e-commerce realm. Each episode will include a one-take, five-minute dive into practical insights, technical setups, and the evolving landscape of online customer service.
All episodes of Keep Smiling are available on our site at sellersmile.com/podcast.
Video
Each podcast episode will feature a full-length video, released on our YouTube channel at youtube.com/@sellersmile and embedded into the episode post on this site.
Conclusion
As Keep Smiling embarks on a new journey, Tygh is eager to share more insights, lessons, and experiences in the e-commerce customer service domain. Stay tuned for regular updates, and remember, “Keep Smiling!”
Thanks for being here 🙂
This show is produced by SellerSmile, your e-commerce customer service team.
