Introduction In April 2023, a family-owned business renowned for its direct-to-consumer sales on Shopify sought to tackle the growing pains associated with their customer service. Following an exponential increase in…
This article is about why email security matters for e-commerce brands. If you're looking for an example of setting DKIM, SPF & DMARC records, we recorded a video on Setting…
Dear Clients, Partners, and E-commerce World, Tygh Walters, here, Co-Founder and CEO of SellerSmile, posting to share some exciting news. My colleague and SellerSmile's Co-Founder, Michael Melgar, has decided to…
Introduction As an e-commerce customer service agency, we understand how inventory mis-management can become a significant source of poor customer experiences, inbound communications, and lost money. Running out of stock…
Introduction This guide is for Amazon sellers and customer service teams that want deeper insight into and greater visibility for their products through Amazon’s “Customer Questions & Answers” feature. At…
Introduction For years, Amazon has let their buyers (shoppers) opt out of extra, third-party seller communications, also called “marketing emails”. This may a precaution to protect shoppers from too many…
Introduction Recently, the SellerSmile team spent time investigating and improving the performance of our own website, at https://www.sellersmile.com, the same one you’re currently reading from! This led me to consider…
Reminder: SellerSmile sees Shopify apps as helpful tools that can extend your support team’s capabilities and not as a replacement for good customer service. It’s still up to you and…
UPDATE June 6th, 2022: In Q1 2022, Amazon published a news article entitled, “Upcoming changes to the buyer-initiated order cancelation process.” The release date for this new cancellation process was…
© 2021 SellerSmile Link to download the eBook version. TABLE OF CONTENTS Introduction Holiday Tip #1 - Expect to Be Busy, Busy, Busy Holiday Tip #2 - Prepare for More…