Much has changed since we last spoke about live chat. There have been several feature developments in our chat tool: Beacon by Help Scout is a customizable conversation window on your site…
After over 8 years in business, we made a HUGE change at SellerSmile that was long overdue...We switched to our WordPress host from iPage to SiteGround and so far it…
Introduction In April 2023, a family-owned business renowned for its direct-to-consumer sales on Shopify sought to tackle the growing pains associated with their customer service. Following an exponential increase in…
This article is about why email security matters for e-commerce brands. If you're looking for an example of setting DKIM, SPF & DMARC records, we recorded a video on Setting…
Dear Clients, Partners, and E-commerce World, Tygh Walters, here, Co-Founder and CEO of SellerSmile, posting to share some exciting news. My colleague and SellerSmile's Co-Founder, Michael Melgar, has decided to…
Introduction As an e-commerce customer service agency, we understand how inventory mis-management can become a significant source of poor customer experiences, inbound communications, and lost money. Running out of stock…
Introduction This guide is for Amazon sellers and customer service teams that want deeper insight into and greater visibility for their products through Amazon’s “Customer Questions & Answers” feature. At…
Introduction For years, Amazon has let their buyers (shoppers) opt out of extra, third-party seller communications, also called “marketing emails”. This may a precaution to protect shoppers from too many…
Introduction Recently, the SellerSmile team spent time investigating and improving the performance of our own website, at https://sellersmile.com, the same one you’re currently reading from! This led me to consider…
Reminder: SellerSmile sees Shopify apps as helpful tools that can extend your support team’s capabilities and not as a replacement for good customer service. It’s still up to you and…