Subscribe & review on iTunes | Stitcher | Google Play | Spotify In our first CX Spotlight episode, we spoke with Mathew Patterson about how Help Scout creates excellent experiences for their users, their users’ customers, and…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. In part 2, we continue our discussion about brick-and-mortar vs e-commerce customer service. If you missed it, listen to Part 1 first.As an e-commerce seller, you…
Companies will pay large sums of money for market research, the feedback from their target audience is valuable and used to make strategic business decisions. In e-commerce, this feedback is…
Amazon FBA provides so many important customer service functions, so when it comes to managing customer service on your web store, it can be a unique struggle. In this episode,…
Michael and I are business partners, we started our e-commerce customer service agency, SellerSmile, in 2017 and since then we’ve provided customer service solutions for Amazon and e-commerce sellers. Today,…
Subscribe on: iTunes | Stitcher | Google | Spotify UPDATE: In June 2021, Amazon now allows sellers to send direct messages to reviews/buyers. Read more in our full post, "Contact Amazon Buyers from Customer Reviews…
If you’re reading this post, you’ve likely come across a live chat widget as you browsed online before today. In fact, you may have even seen ours on https://www.sellersmile.com/.Some shoppers enjoy…
As a customer service agency for Amazon and e-commerce sellers, we pay close attention to each change Amazon makes to the Buyer-Seller Messaging platform. We watch for beta tests and…
“The secret of crisis management is not good vs. bad, it’s preventing the bad from getting worse.” – Andy Gilman Not too long ago, online retail was a very different place.…
Estimated read time: 15 minutes. E-Commerce and outsourcing The continued rise of e-commerce in the early 21st century marks an ever-changing shopping experience. The selection of the entire world’s products…