Hey there! This is an article about outsourcing your Shopify store’s customer support. If you’re looking to contact Shopify themselves or Shopify's Customer Service, you may contact them by calling 1 (855)…
Shopify is a gateway to your off-Amazon strategy When SellerSmile first got started, it was a niche agency for Amazon sellers, managing their Amazon inboxes in Seller Central. We used…
Download the ebook version: The Amazon Customer Service Holiday Survival Guide (.PDF 393 Kb). Listen to the audio version: Introduction The holiday season in the US can feel like a whirlwind…
Amazon is the best at what they do because they provide world-class logistics to their sellers and shoppers along with generous return and refund policies. Amazon’s A-to-Z guarantee has contributed…
What is the monetary value of a positive customer service experience? It’s a question that has often been considered but just as often ends up unanswered for sellers. How do…
Sometime in May 2018, our team noticed that Amazon announced through Seller Central that they’re making a one-way transition to a new interface. The classic interface will officially be replaced…
A smooth customer service interaction is one of the keys to success for selling on Amazon, or any e-commerce store. It helps create brand advocates and repeat buyers out of…
The Amazon Buyer-Seller Messaging Service is your lifeline to Amazon’s customers, your buyers. It is the preferred way to connect with your buyers on your Amazon storefront. Inside of your Seller…