Introduction For years, Amazon has let their buyers (shoppers) opt out of extra, third-party seller communications, also called “marketing emails”. This may a precaution to protect shoppers from too many…
Listen Watch https://youtu.be/UlZRz1pqq30 Timestamps & topics 00:00 - Introduction03:50 - Selling FreeUp through Founding EcomBalance06:15 - Nathan & His Passion forCustomer Service via Firestone10:50 - How EcomBalance Works with Clients14:40…
Introduction Recently, the SellerSmile team spent time investigating and improving the performance of our own website, at https://www.sellersmile.com, the same one you’re currently reading from! This led me to consider…
Reminder: SellerSmile sees Shopify apps as helpful tools that can extend your support team’s capabilities and not as a replacement for good customer service. It’s still up to you and…
“We were all exhausted, mentally, physically, emotionally... it was really tough.”During the height of the pandemic, Jace’s routine was disrupted when her family had to stay home from work and…
Meet Yasine, he travels the world (Portugal, Spain, Morocco and more) while working remote as a Customer Experience Project Manager at SellerSmile. He earned his master’s degree during the COVID…
UPDATE June 6th, 2022: In Q1 2022, Amazon published a news article entitled, “Upcoming changes to the buyer-initiated order cancelation process.” The release date for this new cancellation process was…
© 2021 SellerSmile Link to download the eBook version. TABLE OF CONTENTS Introduction Holiday Tip #1 - Expect to Be Busy, Busy, Busy Holiday Tip #2 - Prepare for More…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. (Updated 3/27/20). In our second COVID-19 update, we review how the ongoing Coronavirus outbreak is affecting e-commerce customer service, including considerations for FBM and special…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. (Updated 3/17/20) We review how the recent COVID-19 outbreak and related changes are affecting our clients’ e-commerce businesses, plus, ways to prepare your support team…